These conditions apply to bookings with Matrix Safaris Ltd. These conditions apply to all FIT bookings made through the above entity including 3rd party suppliers of safari activities. In case Matrix Safaris has explicitly agreed by signed agreement to conditions that divert from the below, such explicitly agreed conditions will prevail.
By sending a booking request you confirm to have read these booking conditions and agree to be bound thereto.
Matrix Safaris only accepts booking requests through in writing/per email. Booking requests through telephone, skype or other forms of communication are not accepted.
A booking is made once Matrix Safaris has sent a written/email confirmation of the booking to you (“Matrix Safaris”).
All Bookings are subject to full compliance with these terms.
A non-refundable deposit of 20% of the invoice amount is payable to Matrix Safaris at the point of Booking to begin the confirmation of services. The remaining balance must be settled at least 60 days prior to the date of arrival (in accordance with the payment terms below).
If a Booking is made within 60 days of the date of arrival, the full invoice amount has to be paid within 5 days of the date of the Booking.
Notwithstanding the below cancellation policy and any other rights, it may have, Matrix Safaris may release all your Bookings in the event of non-compliance hereof and may charge a penalty interest of 7.5% per annum on any overdue amounts (without becoming liable for damages).
Any applicable bank charges are for your expense and Matrix Safaris is entitled to set off due amounts with any amounts received from, or held on behalf of, you on whatever grounds.
Cancellations or amendments of Bookings must be received by Matrix Safaris in writing/by email to be effective. In the event of cancellation or amendment of a Booking after Confirmation by you the following policy will apply:
From Confirmation up to 61 days prior to arrival – the 20% deposit is retained as a booking fee and will not be refunded.
60 to 31 days prior to arrival – 50% of the invoice amount will be due and payable.
30 days or less prior to arrival – 100% of the invoice amount will be due and payable.
In the event that a 3rd party supplier imposes a higher cancellation penalty amount, this amount will be added to the total payable penalty amount at any stage of cancellation.
No refunds will be made in case of late arrival or no show.
No amount over and above the deposit amount will be due and payable if, upon reasonable proof, the customer is unable to honor his/her booking due to death or hospitalization of the person for whom, or for whose benefit the Booking was made.
All prices and rates are quoted and invoiced in US$ and all payments must be made in US$. Payment in other currencies will only be accepted by pre-arrangement.
These limits are applicable when travelling on light air scheduled services on a seat rate basis:
Passengers weighing more than 100kg must advise us well in advance of travel as an extra seat will have to be included in the package for safety purposes.
Luggage is restricted to 15kg/ per person unless otherwise specified. This must be packed into a soft bag/s and includes camera equipment and carry-on luggage.
If these limits above are exceeded, kindly note that the additional costs incurred will be for your account.
Changes in rates:
Under normal circumstances Matrix Safaris wishes to respect agreed rates but reserves the right to change the rates and terms at any time due to circumstances out of its control (such as, but not limited to, fuel prices, exchange rates, camping/concession fees, service levies or tax increases). In case of material changes caused by government bodies and/or other similar bodies that cannot be influenced by Matrix Safaris that would lead to severe losses endangering economically sustainable operations it reserves the right to also change the rates on confirmed and paid Bookings.
Any 3rd party rate increases after Confirmation – such as, but not limited to, changes in prices of flights booked – will be fully payable by you.
By booking with Matrix Safaris, you specifically accept the responsibility to ensure, and warrant, that you are adequately insured (also considering the inherent risk involved in going on safari and travelling in wildlife areas) for amongst others cancellation, medical assistance, evacuation, damages and repatriation. While every care is taken to ensure the health of our guests, Matrix Safaris accepts no liability if a guest contracts COVID-19, or any other illness, during their travels in East Africa.
You hereby confirm that you have informed you obliged to, and you guarantee that you will, sign a customary indemnity form including your medical insurance details upon arrival. You are aware of and agree to the contents of such form.
Clients are responsible for obtaining the necessary visas and travel documents for Tanzania. Matrix Safaris Tours can provide assistance and advice but accepts no responsibility for visa issues.
Matrix Safaris is not liable for any loss, injury, or damage sustained during the safari. Clients participate at their own risk.
We are not responsible for any loss or damage to personal belongings. Clients should ensure they have adequate insurance coverage.
Matrix Safaris is not liable for any failure to perform its obligations where such failure is due to circumstances beyond our control, including but not limited to natural disasters, acts of terrorism, war, or government actions.
Any complaints must be raised with the tour guide or company representative as soon as possible to allow for immediate resolution.
If the issue is not resolved to the client’s satisfaction, a formal complaint must be submitted in writing within 30 days of the end of the safari.
These terms and conditions are governed by the laws of Tanzania.
Any disputes will be resolved in the Tanzania Courts.
By booking with Matrix Safaris, you agree to abide by these terms and conditions.
We look forward to connecting you with nature.
